- Black Rock Automotive
It’s your car, and you are our customer, which means, your service experience at Black Rock Automotive needs to be your way in every way possible. This includes how we communicate, how we recommend work, and even how we keep records for you.
Black Rock Automotive is what is known in the industry as a “digital shop.” This means we use technology in the process of servicing your vehicle that allows you access to digital advantages in terms of communication and service history. The following video explains it in interesting detail, but in short, we will perform a digital inspection on your vehicle.Digital inspections include detailed reports of the results of examinations, readings, and measurements we takeduring our service inspection. We even take photographs of parts and components to record wear levels. These can be used to help you better understand recommendations we make regarding service needs for your vehicle.
Having this information digital allows us to share these with you, including day of service, when you might be interested in seeing what we found on your vehicle while we were working for you. We can send you via email or text the images we collect, which will in turn help you better understand your repair options and our reasoning behind making service recommendations. It’s also pretty good for peace of mind.
Have a look at the video below. This is just one more example of the level of service we want to provide for you.